Home Complaints Unresolved Casino Complaints – May 2020

Unresolved Casino Complaints – May 2020

Casino.com

Funds amounting to €1,758.75 have not been released by Casino.com to the player since the withdrawal request on the date 28/03/20. As of this date, the casino did not provide AskGamblers with the information they needed to resolve the dispute in the required period after the player complained that Casino.com:

“Confiscated my winnings without a reason and have failed to get into touch with the complainant despite telling AskGamblers that they have contacted the player in private.”

  • As of this date, Casino.com have failed to update AskGamblers with updates in regards to the ongoing complaint. The complainant has insisted that Casino.com have not been in touch with them despite Casino.com stating the contrary.
  • Until this case has been resolved, we would suggest avoiding Casino.com.

Casino.com is licensed and regulated to offer online casino gaming services under the jurisdiction of Gibraltar. ©2020 Casino.com is an internationally registered trademark. Casino.com is operated by ONISAC Ltd of Suite 732 Europort, Gibraltar under a license issued by the Gibraltar Licensing Authority, RGL No.053 and regulated by the Gibraltar Gambling Commissioner. For players located in Great Britain only, Casino.com is operated by Mansion Europe Holdings Ltd under a United Kingdom Gambling Commission Remote Operating Licence, Number 000-039448-R-319446.

Casino Cruise

Funds amounting to £1,000 have not been released by Casino Cruise to the player three weeks after the player initiated a withdrawal request. The Casino Cruise support team has ignored the players’ contact. As of this date, the casino did not provide AskGamblers with the information they needed to resolve the dispute in the required period after the player complained that Casino Cruise:

“Completely ignored my emails and any attempt to contact them.”

  • As of this date, Casino Cruise has failed to respond in the required time to the customers complaint via Ask Gamblers.
  • Until this case has been resolved, we would suggest avoiding Casino Cruise.

Casino Cruise is part of Genesis Global which is is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-008.

Casoola Casino

Funds amounting to £683 have not been issued to the complainant despite the initiation of withdrawal over two months ago. As of this date, the casino did not provide AskGamblers with the information they needed in order to resolve the dispute in the required period of time after the player complained that Casoola Casino:

“Will not process the withdraw amount of £683.”

  • As of this date, Casoola Casino has failed to respond in the required time to the customers complaint via Ask Gamblers.
  • Until this case has been resolved, we would suggest avoiding Casoola casino.

Casoola Casino is a brand owned by Genesis Global.

Casoola Casino

Funds amounting to £2,025 have not been issued to the complainant. Payment has been delayed for over four months. As of this date, the casino did not provide AskGamblers with the information they needed in order to resolve the dispute in the required period of time after the player complained that Casoola Casino:

“Have delayed my withdrawal of £2,025 for several months.”

  • As of this date, Casoola Casino has failed to respond in the required time to the customers complaint via Ask Gamblers.
  • As mentioned above, until this case has been resolved, we would suggest avoiding Casoola Casino.

Casoola Casino is a brand owned by Genesis Global.

Gaming Club Casino

Funds amounting to €2,900 have not been released by the casino to the player one month after the player initiated a withdrawal request. As of this date, the casino did not provide AskGamblers with the information they needed to resolve the dispute in the required period of time after the player complained that Gaming Club Casino:

“No verification and sign of my withdrawal after a month of waiting.”

  • As of this date, Gaming Club Casino has failed to respond in the required time to the customers complaint via Ask Gamblers.
  • Until this case has been resolved, we would suggest avoiding Gaming Club Casino .

Gaming Club Casino is part of Bayton Ltd (C41970), which is a Maltese registered company registered at Villa Seminia, 8, Sir Temi Zammit Avenue, Ta XBiex XBX1011. Bayton Ltd is licensed under the Malta Gaming Authority, license number: MGA/B2C/145/2007.

Greenplay Casino

Funds amounting to £500 have not been released by the casino to the player one month after the player initiated a withdrawal request. As of this date, the casino did not provide AskGamblers with the information they needed in order to resolve the dispute in the required period of time after the player complained that Greenplay Casino:

“My approved £500 withdrawal was never received.”

  • As of this date, Greenplay Casino has failed to respond in the required time to the customers complaint via Ask Gamblers. Two attempts have been endeavoured to resolve the dispute. Greenplay Casino have not responded to either complaint as of this date.
  • Until this case has been resolved, we would suggest avoiding Greenplay Casino.

Greenplay.com is a brand owned by CODERE ONLINE OPERATOR LIMITED, a company incorporated under the laws of Malta. The games on this website are powered and operated by Aspire Global International LTD.

Kassu Casino

Funds amounting to kr 11012.6 the equivalent of £933.44 have not been released by the casino, two months after the player initiated a withdrawal request. As of this date, the casino did not provide AskGamblers with the information they needed in order to resolve the dispute in the required period of time after the player complained that Kassu Casino:

“Keep telling me that they will send the money I initiated a withdrawal request for but never do.”

  • As of this date, Kassu Casino has failed to respond in the required time to the customers complaint via Ask Gamblers. Two attempts have been endeavoured to resolve the dispute. As of this date, Kassu Casino has failed to respond to either request.
  • Until this case has been resolved, we would suggest avoiding Kassu Casino.

Kassu Casino is a brand owned by Genesis Global.

Parimatch Casino

Blocked the players account and confiscated the players funds. As of this date, the casino did not provide AskGamblers with the information they needed to resolve the dispute in the required period after the player complained that Parimatch Casino:

“Blocked account and confiscated funds.”

  • As of this date, Parimatch have failed to declare all the relevant terms that were breached by the complainant. As such, they have not provided adequate proof why they blocked the complainants account and confiscated the complainants funds.
  • Until this case has been resolved, we would suggest avoiding Parimatch casino.

Parimatch.com is owned and operated by Pari-Match N.V., Curacao. R.N.: 122693 Address: Schout Bij Nacht Doormanweg 40, Curacao.

PokerStars Casino

Refund declared in an email by the casino to the customer/complainant not being issued. The casino has responded to the complainants AskGamblers complaint ticket. However, as of this date, the casino has not been able to resolve the dispute after the player complained that PokerStars Casino:

“Will not issue a refund or declare the amount of the refund.”

  • As of this date, PokerStars Casino has responded to the complainants complaint. However, PokerStars has still not made the required steps in order to resolve the issue on behalf of the complainant.
  • Until this case has been resolved, we would suggest avoiding PokerStars Casino.

PokerStars Casino is a brand owned by Rational Intellectual Holdings Limited. All rights reserved. Stars Interactive Limited, Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ. Licence 000-039108-R-319334-021 issued January 7, 2020. Licensed and regulated by the UK Gambling Commission.

Regent Casino

Funds amounting to £15,250 being withheld from player five weeks after an official withdrawal request. As of this date, the casino did not provide AskGamblers with the information they needed to resolve the dispute in the required period after the player complained that Regent Casino:

“This service is not acceptable. It is now 5 weeks since I requested to withdraw from the account and my very large sum of funds are being withheld from me.”

  • As of this date, Regent Casino has failed to respond in the required time to the customers complaint via Ask Gamblers.
  • Until this case has been resolved, we would suggest avoiding Regent casino.

Regentcasino.com is powered and operated by Aspire Global International LTD. The casino is regulated by the Malta Gaming Authority and the United Kingdom Gambling Commission.

Spinit Casino

Funds amounting to €4,000 have not been issued to the complainant. Payment has been delayed for over one month. As of this date, the casino did not provide AskGamblers with the information they needed in order to resolve the dispute in the required period of time after the player complained that Spinit Casino:

“Continue to delay withdraw and verification.”

  • As of this date, Spinit Casino has failed to respond in the required time to the customers complaint via Ask Gamblers.
  • Until this case has been resolved, we would suggest avoiding Spinit Casino.

Spinit Casino is a brand owned by Genesis Global.

VegasHero Casino

Funds amounting to £1,355 have not been issued to the complainant after a pending period of over three weeks. As of this date, the casino did not provide AskGamblers with the information they needed in order to resolve the dispute in the required period of time after the player complained that VegasHero Casino:

“Have not initiated payment after three weeks.”

  • As of this date, VegasHero Casino has failed to respond in the required time to the customers complaint via Ask Gamblers.
  • Until this case has been resolved, we would suggest avoiding VegasHero casino.

VegasHero Casino is a brand owned by Genesis Global.

If you have a complaint to make regarding a casino, please let us know by emailing us via our contact form.